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Job Purpose:
The Software Quality Assurance Manager will provide guidance to a team of QA personnel while assuring they successfully achieve the defined QA objectives. This leader will foster critical thinking skills that improve the level of quality assurance throughout the Product Planning and Development organization. The ideal candidate will have strong organizational and communication skills.

Essential Duties & Responsibilities:

• Drive changes to the planning and development organization to ensure quality product
• development
• Develop improvements in quality procedures and processes
• Monitor performance and effectiveness of QA tests and processes by gathering relevant data
• and producing statistical reports
• Lead the QA technical staff in carrying out tests and processes
• Identify and deliver relevant quality-related training needs
• Organize a process to track defects and issues reported through testing
• Communicate to management an updated daily status of the current products being tested
• Create and execute comprehensive, automated test processes

Internal Responsibilities:

• Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company\‘s governance/compliance program.
• Responsible for reporting violations of the company\‘s policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company\‘s Help Line or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts.
• Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process.
• Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management.
• Possesses a full and complete understanding of the internal control requirements within their area of ownership/responsibility. Responsible and accountable for internal control implementation and performance within their area of ownership/responsibility. Ensures proper internal control change management protocol is followed.
• Establishes accountability for internal control performance with subordinates. Promotes the importance, residual benefits and high priority nature of effective internal control performance with subordinates. Ensures subordinates are adequately trained as to their specific internal control responsibilities. Ensures subordinates are adequately cross trained or otherwise have plans to sustain internal control performance during employee turnover/movement.
• Ensures the internal control self assessment process is implemented and testing results are documented and evaluated. Helps manage internal control failure remediation efforts. Ensures subordinates\’ historical internal control performance is monitored and results incorporated into the performance review process.

Minimum Knowledge, Competencies & Qualifications:

• Bachelor\‘s degree in Computer Science, Engineering or related discipline
• At least 5+ years of software testing experience including a full understanding and experience in
• formal software QA and testing processes
• Experience designing test plans and test procedures and analyzing testing impacts associated
• with changes during development
• Strong background in functional testing, performance testing, load testing and localization
• testing
• Extensive experience in testing methodologies and theories, automated testing, test case
• development, test execution practices, results analysis, cause identification, and reporting
• Attention to details, while maintaining and understanding the big picture
• Experience in organizing and managing external beta tests and testers
• Strong organizational and communication skills
• Ability to work in a team environment and foster the teamwork of others
• Familiarity with the software development life cycle
• Software programming experience a plus
• Microsoft Windows (use, installation, and troubleshooting)

Physical Demands:
The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands:While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel;talk and hear. The employee must occasionally lift and/or move up to 15 pounds.
• Mental Demands: the employee must be able to follow directions, to get along with others,and handle stress;
• Work environment: The noise level in the work environment is usually minimal.