jobber

applicants

Descripción de la oferta:
To work in our delegation from the Czech Republic looking for professionals with the following characteristics.
Essential bilingual speak Czech.

ACTIVITIES:

• Builds and maintains the Quality Plan and monitors its execution
• Maintains O2CZ IT management system (add, change, delete procedures and operations instructions)
• Controls critical processes execution (incidents, changes, configuration, service level
• Supports internal and external audits of the service
• Aligns, in general, service execution to O2CZ quality policies
• Technically coordinates his service areas
• Responsible for service transition of his service areas
• Participates in Service and Operations Committees meetings
• Controls activities, documentation and reports
• Checks and controls incidents, escalations and classifications
• Checks and controls changes and service requests
• Monitors and controls service level of his service areas
• Identifies education and training needs in his areas

ABILITIES:

• Extensive knowledge of applicable ISO standards (9000, 20MIL, etc)
• Proven 2+ years experience in:
  - IT support and delivery processes introduction
  - Quality plan building for managed services
• ITIL Foundation certified (may be obtained during contract life)
• Bilingual in spanish and czeck, english would be a plus.

OTHER REQUIREMENTS / CONDITIONS:

• Flexible working hours
• Willing to travel
• Workplace: Praha